Terms of service

TERMS OF SERVICE Last Updated: March 2026

By accessing or placing an order on velorahaven.store, you agree to be bound by these Terms of Service. Please read them carefully before using our store.

1. ABOUT US

Velora Haven is an online retail store operating at velorahaven.store, selling smart living essentials across the United States. Our categories include Beauty & Skincare, Health & Wellness, Home & Kitchen Products, Tech Accessories, Home Decor, and Pet Products.

2. ACCEPTANCE OF TERMS

By browsing or purchasing from velorahaven.store, you confirm that you are at least 18 years of age, legally capable of entering a binding contract, and agree to these Terms of Service in full. If you do not agree, please do not use our store.

3. PRODUCTS & PRICING

All prices are displayed in United States Dollars (USD) and are inclusive of all applicable taxes where required by law. We reserve the right to update product prices at any time without prior notice. Product descriptions and images are provided for informational purposes and are as accurate as possible. We reserve the right to limit quantities or refuse orders at our discretion. In the event of a pricing error, we will contact you before processing your order.

4. ORDERS & PAYMENT

Orders are confirmed once payment has been successfully processed. We accept Visa, Mastercard, American Express, PayPal, Klarna, Apple Pay, Google Pay, Maestro, Discover, Diners Club, and UnionPay. All transactions are processed securely and we do not store your full payment details. We reserve the right to cancel any order in the event of suspected fraud or payment failure. You will receive an order confirmation email upon successful payment.

5. SHIPPING & DELIVERY

We ship exclusively within the United States. We offer Standard Shipping (free on orders 3 to 7 working days) and Express Shipping ($4.99, 3 working days). Delivery times are estimates and are not guaranteed. Full details are outlined in our Shipping Policy.

6. RETURNS & REFUNDS

  • You have 7 days from the date of delivery to claim your product.
  • Once your claim is submitted, you will receive your payout after 90 days.
  • Please get in touch within the 7-day window as claims requested after this period may not be accepted.
  • The same policy applies across all product categories.

7. INTELLECTUAL PROPERTY

All content on velorahaven.store including text, images, logos, and design is the property of Velora Haven. You may not reproduce, distribute, or use our content without prior written permission. Unauthorised use of our intellectual property may result in legal action.

8. LIMITATION OF LIABILITY

Velora Haven shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability to you shall not exceed the value of the order in question. We are not responsible for delays or failures caused by circumstances beyond our reasonable control.

9. PRIVACY

Your personal data is handled in accordance with our Privacy Policy available at velorahaven.store. We do not sell or share your personal data with third parties for marketing purposes.

10. GOVERNING LAW

These Terms of Service are governed by the laws of the State of Delaware, United States. Any disputes shall be subject to the exclusive jurisdiction of the courts of the United States.

11. CHANGES TO THESE TERMS

We reserve the right to update these Terms of Service at any time. Changes will be posted on this page with an updated date. Continued use of our store following any changes constitutes acceptance of the new terms.